Terms of Service

Last updated: October 1, 2026

PLEASE READ SECTION 15, “DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER,” CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND LIMITS YOUR ABILITY TO BRING CLAIMS IN COURT OR AS PART OF A CLASS. YOU MAY OPT OUT AS DESCRIBED IN SECTION 15.

Overview

This website, thorlo.com, is operated by GCE International, doing business as Thorlo, 1385 Broadway, 21st Floor, New York, NY 10018-6001 (“Thorlo,” “we,” “us,” or “our”). We offer this website, including all information, tools, and services available on it (the “Service”), to you on the condition that you accept these Terms of Service (“Terms”) and the policies they reference, including our Privacy Policy, Refund Policy, Shipping Policy, and Cookie Policy.

You accept these Terms when you place an order, create an account, or sign up for our communications, at which point we ask you to confirm your agreement. By browsing the website, you also agree to follow Sections 1, 2, 9, and 12. If you do not agree to these Terms, do not use the Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products. Text messages are also governed by our Messaging Terms (https://terms.pscr.pt/legal/shop/thorlo-socks/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/thorlo-socks/privacy_policy).

Section 1 – Online store terms

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are, you may allow minors in your care to use the site under your supervision.

You may not use our products or the Service for any illegal or unauthorized purpose, or violate any laws in your jurisdiction, including copyright laws. You must not transmit any worms, viruses, or other code of a destructive nature. We may suspend or end your access to the Service if you breach these Terms.

Section 2 – General conditions

We may refuse service to anyone for any lawful reason. Your content, other than payment card information, may be transferred unencrypted across networks and adapted to the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, or any content on the website, without our express written permission. Headings in these Terms are for convenience only and do not limit or affect them.

Section 3 – Accuracy, completeness, and timeliness of information

The material on this site is provided for general information. We work to keep it accurate, but we are not responsible if it is incomplete or out of date, and it should not be your only basis for decisions. Information about foot health or medical conditions is not medical advice; consult a healthcare provider about your specific needs.

The site may contain historical information, which is provided for reference only. We may change the site’s content at any time but have no obligation to update it.

Section 4 – Modifications to the Service and prices

Prices may change without notice, but a price change will not affect an order we have already accepted. We may modify or discontinue the Service, or any part of it, at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products

Some products may be available only online, in limited quantities, and are subject to return or exchange under our Refund Policy. We make every effort to show product colors and images accurately, but we cannot guarantee how your screen displays them.

We may limit sales of any product to any person, household, region, or jurisdiction, and may limit quantities. Product descriptions and pricing may change at any time. We may discontinue any product at any time. Any offer is void where prohibited. Our product guarantees are described in Section 13.

Section 6 – Orders, billing, and account information

We may refuse or cancel any order, and may limit quantities per person, household, account, payment card, or address. If we change or cancel an order, we will try to notify you using the email, phone number, or billing address you provided, and we will refund any amount charged for the canceled portion. We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information, and to update it promptly, including your email address and payment details, so we can complete your transactions and contact you. Returns and refunds are covered by our Refund Policy [link].

Section 7 – Optional tools

We may give you access to third-party tools that we do not monitor or control, such as buy-now-pay-later financing or shipment tracking. These tools are provided “as is” and “as available,” without warranties or endorsement from us. Your use of them is at your own risk and subject to the third party’s terms. Any new features or tools we add to the Service are also subject to these Terms.

Section 8 – Third-party links

The Service may include materials from, or links to, third-party websites not affiliated with us. We do not review or warrant those materials or websites, and we are not responsible for them or for any transaction you make with a third party. Please review a third party’s policies before engaging with it, and direct any questions about third-party products to that third party.

Section 9 – Reviews, comments, and other submissions

If you send us reviews, contest entries, ideas, suggestions, or other materials (“submissions”), you grant us a non-exclusive, royalty-free, perpetual license to edit, copy, publish, distribute, translate, and otherwise use them in any medium. We have no obligation to keep submissions confidential, pay for them, or respond to them. Reviews are published in line with the FTC’s rules on consumer reviews; we do not suppress reviews because they are negative.

We may, but are not required to, monitor, edit, or remove content we determine is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates anyone’s intellectual property or these Terms.

You agree that your submissions will not violate any third party’s rights, including copyright, trademark, privacy, or publicity rights, and will not contain unlawful, abusive, or obscene material or malware. You may not use a false email address, impersonate anyone, or mislead us or others about the origin of a submission. You are responsible for your submissions and their accuracy.

Section 10 – Personal information

Our Privacy Policy governs how we collect and use personal information you submit through the Service, including text messaging consent and opt-out rights.

Section 11 – Errors, inaccuracies, and omissions

The Service may occasionally contain errors in product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct errors and update information at any time. If an order is affected by a pricing or product error, we may cancel it, even after you have submitted it, and will refund any amount charged. Except as required by law, we have no obligation to update information on the Service.

Section 12 – Prohibited uses

In addition to other restrictions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to take part in unlawful acts; (c) to violate any international, federal, state, or local law or regulation; (d) to infringe our or others’ intellectual property rights; (e) to harass, abuse, defame, intimidate, or discriminate against anyone based on sex, gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We may end your use of the Service for violating these restrictions.

Section 13 – Guarantees, disclaimer of warranties, and limitation of liability

Our guarantees. Thorlo products are covered by the Thorlo Lifetime Guarantee and the 30-Day Thorlo Comfort Guarantee. Those guarantees are not limited by this section. Any implied warranty that applies to a product under law, including the implied warranty of merchantability, is limited to the period required by law, and nothing in these Terms limits rights you have under applicable consumer protection laws.

THE WEBSITE AND SERVICE. EXCEPT FOR OUR GUARANTEES AND AS REQUIRED BY LAW, THE WEBSITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS THEY APPLY TO THE WEBSITE AND SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE MAY REMOVE OR SUSPEND THE SERVICE AT ANY TIME.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, GCE INTERNATIONAL AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PRODUCT.

WHAT THIS SECTION DOES NOT LIMIT. NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR BY A DEFECTIVE PRODUCT, FOR FRAUD, OR FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS OR LIABILITY LIMITS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NEW JERSEY RESIDENTS: THE DISCLAIMERS AND LIMITS IN THIS SECTION DO NOT APPLY TO THE EXTENT PROHIBITED BY NEW JERSEY LAW.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless GCE International and its parent, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from any third-party claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms, your submissions, or your violation of any law or the rights of a third party.

Section 15 – Dispute resolution, arbitration, and class action waiver

Informal resolution first. Before starting arbitration or a small claims case, you and GCE International agree to try to resolve any dispute informally for at least 60 days. To start, send a written notice with your name, contact information, order number if any, a description of the dispute, and the relief you want, to legal@thorlo.com with the subject line “Legal Notice,” or by mail to GCE International, Attn: Legal, 1385 Broadway, 21st Floor, New York, NY 10018-6001. We will send any notice to you at the email or address on your account. Deadlines for filing a claim are paused during this 60-day period.

Agreement to arbitrate. If the dispute is not resolved informally, any claim between you and GCE International arising out of or relating to these Terms, the Service, or any product purchased through the Service (a “Claim”) will be resolved by binding individual arbitration, not in court. The only exceptions are: (1) either party may bring an individual Claim in small claims court if it qualifies; (2) either party may seek relief in court for infringement or misuse of intellectual property; and (3) you may opt out as described below.

YOU AND GCE INTERNATIONAL WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR CLAIMS COVERED BY THIS SECTION.

Rules and costs. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules (adr.org), and fees will be allocated as those rules provide. For consumer claims, that generally means GCE International pays most filing and arbitrator fees. A single arbitrator will decide the Claim, and you may choose to take part in person, by phone or video, or through written submissions. Any in-person hearing will take place in the county where you live, unless both parties agree otherwise. The arbitrator may award the same individual relief a court could award under applicable law, including attorneys’ fees where a statute allows them, and must issue a written, reasoned decision. Judgment on the award may be entered in any court of competent jurisdiction.

Governing law for arbitration. The Federal Arbitration Act governs this Section 15. If the FAA is found not to apply, New York law governing arbitration agreements applies.

Who decides. The arbitrator decides questions about the scope, validity, and enforceability of this Section 15, except that a court decides any question about the Class Action Waiver below or about the mass-filing procedure.

Mass filings. If 25 or more similar Claims are filed by or with the help of the same law firm or coordinated group, the AAA’s Mass Arbitration Supplementary Rules apply, and the Claims will be administered in batches as those rules provide.

Class Action Waiver. YOU AND GCE INTERNATIONAL AGREE THAT CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both parties agree in writing, the arbitrator may not combine more than one person’s Claims or preside over any class or representative proceeding. This waiver does not prevent you from seeking public injunctive relief where the law allows it; any request for public injunctive relief will be decided by a court after the individual arbitration ends. If a court finds this Class Action Waiver unenforceable for a Claim, that Claim will proceed in court, not in arbitration, and the rest of this Section 15 still applies to all other Claims.

Opt-out. You may opt out of this Section 15 within 30 days after you first accept these Terms, or within 30 days after we post a material change to this Section 15, by sending your name, address, and a clear statement that you do not want to arbitrate to legal@thorlo.com with the subject line “Arbitration Opt-Out,” or by mail to the address above. Opting out has no effect on your relationship with us or on the rest of these Terms.

Changes to this section. If we change this Section 15, the change will not apply to any Claim that was pending, or that you notified us of, before the change took effect.

Section 16 – Severability

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the remaining provisions. Section 15 has its own rule for the Class Action Waiver.

Section 17 – Termination

These Terms remain in effect until ended by you or us. You may end them at any time by closing your account or no longer using the Service. We may suspend or end your access if you breach these Terms. Obligations incurred before termination, including payment for orders, and Sections 9, 13, 14, 15, 16, and 19 survive termination.

Section 18 – Entire agreement

These Terms and the policies they reference constitute the entire agreement between you and GCE International about the Service, superseding prior versions and any prior communications. Our failure to enforce any provision is not a waiver of it. Any ambiguity will not be interpreted against the drafting party.

Section 19 – Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, and by the Federal Arbitration Act for Section 15. For any Claim not subject to arbitration, you and GCE International agree to the exclusive jurisdiction of the state and federal courts located in New York County, New York, except that you may bring a small claims action where you live.

Section 20 – Changes to these Terms

We may update these Terms by posting the new version on this page and changing the “Last updated” date above. For material changes, we will also notify account holders by email or a notice on the site at least 30 days before the change takes effect. Changes apply to orders placed and use of the Service after the effective date. Changes to Section 15 follow the rules in that section.

Section 21 – Text messaging

Text message marketing requires your separate opt-in, which is not a condition of purchase. You may receive up to 30 marketing messages per month, and message and data rates may apply. You may stop messages at any time by replying STOP or by any other reasonable request, such as replying “quit,” “cancel,” or “unsubscribe,” using an unsubscribe link, or contacting us. Reply HELP for help. Our Privacy Policy and Messaging Terms describe text messaging in more detail.

Section 22 – Contact information

GCE International, doing business as Thorlo
1385 Broadway, 21st Floor, New York, NY 10018-6001
Email: support@thorlo.com
Phone: 888-846-7567