We ship all our orders with USPS, and offer free shipping on US orders over $50.

Due to the current global pandemic, our shipping parters are unable to guarantee delivery times, nor offer signature confirmation. All of our orders ship with a tracking number, that you will receive by email when your order is ready to be shipped.

Thorlos® Comfort Guarantee

The Thorlos Comfort Guarantee is a 30-day risk-free trial. We promise our socks feel better, provide comfort, and offer more support than your regular socks or your money back. 

Take 30 days to wear them at home (take a walk, not a run!) and if you decide that your feet are less comfortable in Thorlos, we will issue a full refund.

Products must be unwashed and in good, clean condition.

To start a return, please click here to begin the process.

Please note: Thorlos do not have a durability warranty. No product made from textile fibers is indestructible. For best results, we recommend a minimum of a three pair "rotation" (one pair on your feet, one pair ready in your sock drawer, and one pair in the wash at any given time). We also recommend that you follow the fitting tips and care and laundering instructions. 

Returns

While we believe in our products, we know that sometimes it's not the right fit (pun intended) and that's ok. We've made our returns process hassle free so you can take the time to try out your purchase before committing. 

  • You have 30 days from your order date to make a return request
  • All returns must go through our Return Portal here -- this is the only way we can accept your items. If you send us your items without a return invoice, we will not be able to accept it and it will be returned to sender. 
  • We cannot process exchanges at this time & cannot accommodate such requests on the returns form. We're working on a solution to allow this in the future.

 

For any other return issues contact us or call us at 888-846-7567 and we’ll be happy to help!